Online Shopping

Common Problems with Online Shopping

Online Shopping

Despite the many advantages of online shopping there are also problems which may occur with this type of shopping.

These problems such as ordering the wrong item, receiving the wrong item and the need to return an item can often be significant enough to make a potential online shopper reconsider the decision to purchase an item online. Although these problems are some of the most common which occur in online shopping they do not necessarily happen frequently.

However, when these problems do occur they can cause a great deal of stress and frustration for the online shopper.

This article will discuss some of these common problems in an attempt to help the reader make a wise decision about whether or not to purchase an item online.

Ordering the Wrong Item

When shopping in traditional stores it is quite difficult to accidentally purchase

the wrong item because the sales process typically involves the consumer

physically carrying the item up to the sales counter to make the purchase. However, in online shopping where the consumer never physically handles the

item before the purchase is complete and the item delivered it is certainly possible to purchase the wrong item.

This can occur when the shopper uses the website to make the purchase and clicks on the wrong item or when the consumer contacts customer service to

make the purchase and provides the wrong product number. Even if the

consumer clicks on the correct product and provides an accurate product

number he may still make a mistake in the ordering process if there are options

such as size or color associated with the item.

This problem can be rather troubling

because the consumer will be disappointed

when the incorrect item is received.

Receiving the Wrong Item

Even when online shoppers do not make mistakes during the ordering process it

is still possible for the consumer to receive the wrong item.

This often occurs when the orders are

filled by hand and a mistake is made in the


A warehouse maker may ship the wrong item completely or may ship the correct

item in the wrong size or color.

Again the consumer will likely

The online retailer will likely take responsibility for returning the incorrect item

and will ship the correct item as soon as possible. However, this may not

completely correct the problem in all cases.

For example a consumer who purchased an item for a specific event may not

receive the replacement item in time for the event.

The Need to Return an Item

In situations where the online shopper orders the wrong item as well as situations

where the online retailer mistakenly ships the wrong item there may be a need to make returns.

Although this may not seem to be a huge problem it can be particularly troubling

for some consumers.

In particular online shoppers who opt to do their shopping online specifically

because they work odd hours may have a great deal of difficulty making returns.

This is because the process of shipping the item back to the online retailer will

generally involve taking the item to a post office.

Depending on the hours in which the consumer works, it may be difficult to get to

a post office during regular business hours and may require the shopper to take

time off from work to make the return.