This review relies strongly on data, such as uptime, load time (speed) and customer support experience.
What is SiteGround? SiteGround.com is recommended by many on different blogs and forums. It is also officially
recommended by WordPress.org, Joomla and Drupal.
SiteGround has amassed 800,000 domain names worldwide, with data centers across United
States, Europe and even Asia.
Not bad, considering they started out with only one employee back in 2004, making them one
of the youngest behemoths in hosting today.
Siteground review: Their growth
That’s an impressive ascent, so they must be doing something right to achieve such heights
faster than many of its predecessors.
Decent uptime? Fast loads? Good support? Extra premium features?
The StartUp plan offers the most basic set of features and lacks their famous caching plugin – the SuperCacher that boost websites performance up to several times (available on GrowBig and GoGeek plans).
Here are the results:
Pros of SiteGround Hosting
The primary categories we analyze for web host performance include uptime, speed, and
support. After all, these three categories are the most critical to your site’s success.
However, there are also a few other areas where web hosts can set themselves apart from the
competition, like in additional plan features, which can positively contribute to their overall
rating. SiteGround has a few, which we’ll dive into.
1. High Uptime (99.98%)
All of our reviews are based on twelve months of actual statistics and raw data.
Instead of using ready-made software solutions, SiteGround prefer in house crafted solutions to ensure high quality hosting experience.
Their platform is built on Linux containers that provide great stability in times of unexpected traffic spikes.
SiteGround were the first that introduced the account isolation technology for client security.
They built their own proactive server monitoring system that monitors their servers every 0.5
seconds and also proactively fixes any problems without human intervention, thus ensuring amazing uptime.
During that time, our test site on SiteGround had an average uptime of 99.98%, which is .19%
better than the 99.79% industry standard and a promise from SiteGround.
They only had 12 outages in the last year (2016). That’s impressive as Web Hosting Pad had
Nevertheless, here’s the ‘uptime’ detailed overview:
November uptime: 100%
December uptime: 100%
January average uptime: 99.99%
February average uptime: 99.97%
March average uptime: 100%
April average uptime: 99.85%
May average uptime: 99.98%
June average uptime: 99.99%
July average uptime: 100%
August average uptime: 100%
September average uptime: 99.99%
October average uptime: 100%
SiteGround Uptime Performance
SiteGround Load Time & UpTime: Last 12 months, detailed data can be found here.
2. TOP 2 Load Time (~500ms)
Over the same 24-month period, our SiteGround test site saw average page loading times of
483ms – faster than the 1059ms average load times we found from other web hosts.
That’s very good, among the quickest we’ve seen.
It was also VERY consistent. No spikes or slow loading times whatsoever. So far, so good.
SiteGround Load Time 2017
Last 12 month average load time (2016 – 2017)
November average speed: 352ms
December average speed: 686ms
January average speed: 740ms
February average speed: 694ms
March average speed: 708ms
April average speed: 686ms
May average speed: 686ms
June average speed: 560ms
July average speed: 620ms
August average speed: 650ms
September average speed: 483ms
October average speed: 453ms
3. Knowledgable Support
Customer service is one area where SiteGround pays special attention. Which is no small
feat, considering they’re processing over 1,500+ tickets, 800+ phone calls and 2,000+ chat
requests each day. Over 230 people at SiteGround are engaged with customer support only to
make sure clients are taken good care of and support is provided in three languages – English, Spanish and Italian.
SiteGround provide support for well beyond only hosting related issues – their reps help with CMS questions as well.
The official client survey results released by SiteGround each year show that their client
satisfaction rate is constantly scored over 96% . (2014, 2015, 2016).
Case in point: our experience was FANTASTIC.
After only 11 seconds, their friendly and knowledgeable live agent connected with us. Then,
we started to bombard her with different questions on how to do X and how to do Y. For example, we asked her:
#1 How to change nameservers on domains?
#2 How to create email addresses on SiteGround?
#3 How to keep my email inbox free from spam? – She actually told us they have a software
that detects 98% of the spam emails.
It was such a pleasure, that they’re one of the only web hosts we’ve analyzed to get a perfect 10 out of 10 in support.
4. High Performance WordPress Hosting on All Plans
One of the special features that SiteGround plans include (which most other web hosts don’t)
is managed WordPress hosting on all accounts.
What does this mean?
For newbs, it means that someone actually manages the service for you in terms of speed,
security, support, updates and provides enhancement tools to make your life easier.
SiteGround platform is built on SSD and have an in-house crafted caching tool, the
SuperCacher that is essential for the loading speed of your site. They are also serious about
security by constantly monitoring for WordPress related vulnerabilities and proactively
protecting users with custom WAF rules. They take care of WordPress and plugin updates,
make daily backups for free in case a random occurrence might bring down your site. (Which
is surprisingly common, like when two plugins don’t play well together and you’re met with
the dreaded white screen of death.)
You’ll also get access to their ‘Let’s Encrypt SSL’ and free CDN with 100+ server locations to
make sure heavy multimedia files are delivered quickly (ensuring your page load times don’t take a hit either).
But that’s not all. There is also stuff for power users as well within their GrowBig and GoGeek
plans such as: WordPress staging environments, pre-installed Git, WP-CLI for easy command
line management options, PCI compliance for e-shops, 1 year Wildcard SSL for free, priority